I had to contact my bank to reverse the membership charge for month of November where literally nothing was being done. After threats of legal action, Donefirst reimbursed me for the telehealth service and one month of service that they promised I'd have free due to all of this. Note: I'm ok now, fortunately, but it did take several days for me to stabilize. Due to liability."Ī week or so later (Dec 10), a bottle of Adderall shows up on my doorstep. Bewildered, I asked "At the advice of a doctor I sought medical treatment because my life was in danger, which was because you were unable to get my medication to me in nearly 3 weeks, and you are saying I should not have sought medical attention?" I was told "Yes, that is correct. I contacted Donefirst about this and was told that in seeking care elsewhere I violated their terms of service and they are terminating my membership. I found a telehealth service that could see me that day (on a late Sunday afternoon), and within 15 minutes I was prescribed 3 months supply of my meds (minus the Adderall) and it was sent to my pharmacy. I am told to contact Donefirst again.Īt this point I'm concerned for my health so I contact my brother-in-law who is a doctor (he lives out of state) and once I told him my medications and how long I'd gone without, he told me to get my meds STAT - I was likely going to have a seizure if I went much longer and would be hospitalized. ScripX contacts me, they have the complete wrong Rx information. I had to cancel the job interview at this point. I've reiterated to them the severity of my situation, and am met with the same rinse and repeat message. After they authorize the change, I'm told that it will take another 24-48 hours at least before my meds will get delivered after ScripX contacts me. I'm told that I have to switch from my pharmacy that's been on file to their ScripX home delivery service if I want to get my meds. I finally get through to Donefirst emergency line. I can't sleep and I can hardly keep anything down. It doesn't phase them.ĭay 3 of no meds: I'm in bed at this point because of the vertigo and nausea. I filed a TX Board of Nursing complaint and informed Donefirst I had done so. I was told they have no upper management or other provider who can authorize an existing and pre-authorized prescription. I'm told they have no one that can authorize it besides my current provider, and they can't get ahold of her. I told them even if I don't get a refill of Adderall, it's fine - I just need my Wellbutrin and Effexor. I ask to be switched to a new provider or anyone that can authorize the refill. More emails back and forth, more empty promises that they'll get the medication to me ASAP. I call their emergency line and can't get ahold of anyone. I keep contacting Donefirst and am given the same copy-paste message that they're escalating it as always. It takes up to 3 weeks to stabilize after stopping cold turkey.ĭay 2 of no meds: I'm feeling the side effects starting. I can usually go a day before I start to have withdrawals of serious nausea, vertigo, skin crawling (gets worse because of my eczema), risk of seizures, severe drops in sodium levels, and more. I follow-up with Donefirst and get the same generic "we're escalating this request" message. I'm getting nervous because I'm down to my last couple of days of meds. I reach out to customer support, let them know my situation and what will happen if I'm out of meds, and I am told they'll figure out what's going on.Ī couple of more days go by and still nothing from my provider or Donefirst. About 4-5 days go by and I hear nothing from my provider. I had been a patient with Donefirst for a few months, and put in a medication refill request for my Wellbutrin, Effexor, and Adderall on November 25 which have all been the same since starting, with no new changes. ![]() ![]() I want to give my experience with Donefirst so that others won't be lulled into the same false sense of security that a healthcare provider should give a person.
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